Magento support retainer
Magento support that stops emergencies before they start
One team that already knows your store, your server and your roadmap. Each month you get developer time set aside for new features and fixes, security patches as soon as they're out, monitoring that spots problems before your customers do, and first place in the queue if something breaks. Every change goes through staging and into a changelog. At the end of the month you get a short summary of what we did, what we patched and what we'd suggest next. The store keeps getting better, and you stop hearing about problems from customers.
- Developer time set aside every month
- Security patches applied when they're released
- Incidents handled first
- A changelog you can read
One team
That already knows your store and your plans
Priority
Response when something breaks
Patched
Security releases applied on a regular cycle
Established Magento 2 and Adobe Commerce stores with ongoing development
Merchants with no in-house Magento team, or one that needs back-up
Multi-store and B2B setups with integrations that have to keep running
Businesses that want to know someone will pick up when things go wrong
When every fix starts with a new developer learning your code, you pay for that learning every single time. Patches wait because nobody owns them. Small issues turn into incidents, and when one hits, nobody knows the server, the extensions or the history. A retainer gives you the same developers each month, a codebase they know, patches that actually go out and an agreed priority when something breaks.
signs-you-need-this.log
- ›Security patches are several releases behind
- ›Each new developer has to learn the store from scratch before fixing anything
- ›You hear about problems from customers first
- ›Routine requests sit in a queue nobody owns
- ›There's no record of what was changed on the store, or why
We start with a review of your setup, then settle into a steady monthly routine.
- Step 01
Getting to know the store
We go through the store, server, extensions, backups and deployment process, write down what we find and fix anything risky. After that, we know your store.
- Step 02
Monthly patches
Magento security patches, extension updates and PHP or OpenSearch updates go onto staging, get tested and are released on a schedule you agree.
- Step 03
Monitoring
We watch uptime, checkout, error logs, cron, indexers, disk space and certificate expiry, so we usually spot problems before customers do.
- Step 04
Requests and improvements
Your monthly time covers new features, bug fixes, configuration changes and speed work. You set the priorities and we tell you how long each one will take.
- Step 05
Monthly summary
A short note each month on what we did, what we patched, what we noticed and what we'd do next.
The same developers every month
Retainer work is done by the people who run our upgrades and incident work. Nobody hands your store to a junior once the contract's signed.
Tested before it's live
Every change goes through staging, with your sign-off where it matters, and can be rolled back. You won't find out about our work from a broken checkout.
Our mistakes are on us
If something we changed causes a problem, we fix it in our own time. It's a simple rule and it keeps everyone careful.
Magento 1, Magento 2 and Shopify
If you run more than one platform, or you're planning a move, one team can look after all of them.
From our clients
Communication was very easy and straightforward. The whole project was smooth and delivered on time without any delays or issues. We will hire Scopebit again without any hesitation.
Reviews from real clients. We leave their names off.
Related services
Malware removal & security
Skimmers and backdoors removed, the way in found and closed, and a report your payment provider can use.
Emergency support
Store down, hacked or not taking orders? You get priority response and an experienced developer on it.
Magento upgrades
Get to Magento 2.4.9, PHP 8.4 and OpenSearch, tested on a copy of your store and released in a quiet window.
Performance optimisation
Faster category pages, checkout and admin, with every change measured before and after.
Tell us what you're planning for the store.
You'll speak to one of the developers. We'll tell you which route we'd take, what usually goes wrong on projects like yours and where we'd start.
Happy to sign an NDA · Everything tested on staging first · The code is yours